Salesforce and Shopping Cart Application Integration

Business Challenge

Web registrant and web purchase is not visible inside Salesforce. The products in Salesforce and VirtueMart needed to be synchronised.

Purpose	Ensure that the web purchases from VirtueMart are being tracked in Salesforce.
Applications	Joomla VirtueMart Salesforce.com CRM
Versions	VirtueMart 1.1.3 Salesforce – Winter 09
Integration option	Database Connector Salesforce Connector
Information	VirtueMart Registrants Salesforce Contacts VirtueMart Products Salesforce Products VirtueMart Order Salesforce Opportunities
Data formats	No intermediate data format, Salesforce XML to generic database.
Data volumes	< 10/day
Integration process	When an Order is confirmed within VirtueMart, a Salesforce Opportunity is created. Update the Salesforce Opportunity with the Order Number from VirtueMart
Schedule	Hourly
Error handling	Email to nominated contact at client.
Time Spent	5 days
Complexity	Moderate

What is RIO