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WDCi Group

RightNow Integration

Integrate in days
Find out how we did it

RIO for RightNow

You've implemented a great CRM in RightNow, but it's running in isolation. You've done an initial data load but what you really need is to synchronise your existing processes and applications with RightNow, ensuring that you have one view of your company. You don't want to do this manually, it's costly, error prone and time consuming.

RIO for RightNow eliminates re-keying and manual processes by synchronising data between RightNow and any other application, either on-premise or SaaS on-demand. You don't need custom code.

The end result is that we can provide you with an integrated solution for your RightNow system in days, possibly even less and if you don't want to monitor and maintain it moving forward, we'll do all that for you.

Where would you use RIO for RightNow?

Anytime you want to extract or import data into RightNow from another system, database, file, spreadsheet or custom format.

Some systems and processes that you may want to integrate with RightNow are:

Synchronise your Contact information between Peoplesoft and RightNow, ensuring your customer data is always up to date for both systems.

Synchronise your Issue and Case information between RightNow and JIRA, providing real-time visibility into issue escalations and status from JIRA in your RightNow CRM.

Synchronise your Account/Contact and Case information between RightNow and Salesforce, eliminating re-keying for your support staff and ensuring your Sales team has complete visibility to all interaction with the customer.

Migrate your existing customer information to RightNow. RIO can migrate this data from any system. If your data needs cleansing we have tools and the experience to help with that as well.

What is RIO

  • Overview

RIO ReadyMade

  • Salesforce-MYOB
  • Salesforce-Saasu
  • Salesforce-QuickBooks
  • BusinessCatalyst-MYOB

RIO In Action

  • RIO for MYOB
  • RIO for Salesforce
  • RIO for Netsuite
  • RIO for RightNow

Getting Started

  • Integration Planning Guide
  • Get more information

Inside RIO

  • How it works
  • RIO VS custom code
  • Supported Applications
  • Advanced Error Logging
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